1. Does the lamp base include accessories such as wires and lamp holders?
No. We sell wooden lamp bases without circuits, which are convenient for users to install, DIY or customize projects.
2. Is uneven wood grain or color a quality problem?
No. Our lamp bases are made of natural solid wood. The texture, color depth, scars and wood eyes of each product are naturally formed characteristics. They are not quality problems, but the uniqueness of natural wood art.
3. How to clean and maintain wooden lamp bases?
Please wipe gently with a clean, soft, dry cloth, and avoid using products containing alcohol, strong alkali or chemical cleaners. Avoid direct sunlight and humid environments to extend the life of the wood.
4. Do you support international shipping?
Yes, we support delivery services to most countries and regions in the world. The cost and estimated time will be automatically calculated and displayed on the checkout page.
5. How long does it take to ship after placing an order?
We usually ship within 3 working days after the order is confirmed. Custom or special orders may take longer, please check the product page for details.
6. What should I do if the product I received is damaged?
Please take a photo and contact our customer service within 48 hours after signing for it (with the order number and damaged photos), and we will provide you with a reissue or refund as soon as possible.
7. Can I change or cancel the order?
If the order has not been shipped, we can help you modify or cancel it. Please contact us by email as soon as possible. Once the product has been shipped, the order cannot be changed or cancelled.
